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J Am Coll Cardiol, 2004; 43:2166-2173, doi:10.1016/j.jacc.2003.08.067 © 2004 by the American College of Cardiology Foundation |









* University of Michigan, Ann Arbor, Michigan, USA
Consultant to the American College of Cardiology, Bethesda, Maryland, USA
MPRO, Farmington Hills, Michigan, USA
Genesys Regional Medical Center, Grand Blanc, Michigan, USA
|| Hurley Medical Center, Flint, Michigan, USA
¶ Covenant Health Care, Saginaw, Michigan, USA
# St. Mary's Medical Center, Saginaw, Michigan, USA
** McLaren Regional Medical Center, Flint, Michigan, USA

Greater Flint Health Coalition, Flint, Michigan, USA
Manuscript received March 10, 2003; revised manuscript received June 16, 2003, accepted August 5, 2003.
* Reprint requests and correspondence: Dr. Kim A. Eagle, Albion Walter Hewlett Professor of Medicine, Chief of Clinical Cardiology, University of Michigan, 1500 East Medical Center Drive, 3910 TC, Ann Arbor, Michigan 48109, USA.
Keagle{at}umich.edu
| Abstract |
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BACKGROUND: The use of tools designed to improve quality of care in the American College of Cardiology AMI Guidelines Applied in Practice Pilot Project resulted in improved adherence to evidence-based therapies for patients, but overall, tool use was modest.
METHODS: The current project, implemented in five hospitals, was modeled after the previous project, but with greater emphasis on tool use. This allowed early identification of barriers to tool use and strategies to overcome barriers. Main outcome measures were AMI quality indicators in pre-measurement (January 1, 2001 to June 30, 2001) and post-measurement (December 15, 2001 to March 31, 2002) samples.
RESULTS: One or more tools were used in 93% of patients (standard orders = 82%, and discharge document = 47%). Tool use was associated with significantly higher adherence to most discharge quality indicator rates with increases in aspirin, angiotensin-converting enzyme inhibitors, and smoking cessation and dietary counseling. Patients undergoing coronary artery bypass grafting (CABG) had low rates of discharge indicators. Patients undergoing percutaneous coronary revascularization were more likely to receive evidence-based therapies.
CONCLUSIONS: These data validate the results of the pilot project that quality of AMI care can be improved through the use of guideline-based tools. Identifying and overcoming barriers to tool use led to substantially higher rates of tool use. The low rates of adherence to quality indicators in patients undergoing CABG suggest that these patients should be particularly targeted for quality improvement efforts.
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Following the GAP Pilot Project, the Greater Flint Health Coalition (GFHC) requested that the ACC support another AMI GAP project, aimed at improving AMI care in the five Flint and Saginaw area hospitals. The ACC partnered with the GFHC and the Michigan Peer Review Organization (MPRO), a state quality improvement organization for the Centers for Medicare & Medicaid Services (CMS). Unlike the GAP Pilot Project, this project focused on the use and concurrent monitoring of care tools with a goal of identifying barriers to their use and strategies to overcome them to maximize quality improvement.
| Methods |
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The project began in July 2001. A physician champion and a project leader, usually a nurse with expertise in quality improvement, were identified at each hospital. After initial planning, a series of educational sessions were held to support project implementation. These focused on project planning, introduction or hospital kick-off, implementation of standardized tools, monitoring progress, re-measurement (abstraction of charts after the project had been implemented to determine whether adherence to quality indicators had improved), and presentation of the results. Additionally, ongoing support was provided via phone consultations, e-mail communications, and site visits by the partnership leaders.
Project implementation. Like the GAP Pilot Project (1,2), the GAP Flint-Saginaw Project was a multifaceted intervention including a kick-off presentation, customization and implementation of a series of care tools or tool kit based on the ACC/American Heart Association guidelines (3), leadership by a local physician champion and project leader at each hospital, grand round site visits, and pre- and post-measurement of quality indicators. The project was completed within one year. The physician and nurse leaders and the multidisciplinary team at each hospital were expected to customize and implement the ACC AMI Tool Kit that consisted of seven components: 1) AMI standard orders; 2) clinical pathway (particularly targeting daily nursing care); 3) pocket guide/pocket card for AMI from the ACC; 4) patient information form, a one-page document describing key milestones in care; 5) AMI-specific patient discharge form; 6) chart stickers; and 7) hospital performance charts which inform each hospital about their recent rates for key quality indicators. We emphasized the use of standard orders and AMI discharge instructions forms, based on experiences with the GAP Pilot Project (1,2). The five hospitals were already using standard orders. Hospitals were asked to compare their orders with those of the ACC Tool Kit, and to revise their orders to be consistent with the national guidelines. All five hospitals adopted an AMI discharge tool modeled after the one in the ACC Tool Kit. Grand round site visits at each hospital served as the hospital's kick-off event. At grand rounds, the foundation and rationale for the project was explained, the hospital teams introduced their multidisciplinary team, explained their plans and timeline for clinical care tool use implementation, showed the customized tools, and clarified process changes. The ACC and MPRO project managers also provided in-service educational opportunities particularly targeting those who were unable to attend the grand rounds.
Based on the lessons learned from the GAP Pilot Project, the GAP Flint-Saginaw initiative provided consistent and enhanced support from the ACC physician liaison and project manager and the MPRO project manager and coordinator. This was particularly directed at the quality improvement phases of planning, tool use implementation, monitoring tool use, and re-measurement with a repeating focus on tool use and monitoring tool use in all phases of the project (Fig. 1). To do this, four group meetings with the hospital project leaders and various team members were convened, as well as frequent e-mail and phone contact. Enhanced mentoring, communication, and collaboration facilitated early identification of process changes, barriers, and resistance to change and the development of new strategies for a rapid response to barriers experienced by the hospital teams.
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Statistical analysis. Data analysis was performed using the same algorithm as the one used for CMS's current national AMI quality indicators (1,2,6,7). Abstracted data were analyzed to confirm the presence of an AMI based upon elevated cardiac biomarkers and/or electrocardiographic analyses, and/or the presence of chest pain within 48 h of arrival as reported by earlier studies (1,2,6,7). Additional indicator-specific inclusion and exclusion criteria were applied so that only "ideal" patients remained in the denominators (1,2,6,7). Each quality indicator baseline rate was compared with the re-measurement rate for "ideal cases" at the aggregate and individual hospital level. To measure the effect of tool use, baseline rates were also compared with re-measurement rates for those cases where GAP tools were measured or referenced in the chart. Because a stratified sample method was used, aggregate indicator rates were calculated by weighting hospital-specific rates to reflect each hospital's proportion of Medicare and non-Medicare cases in the combined AMI patient universe.
The statistical tests of comparison at the aggregate level were made using two-tailed binomial z test for proportions (p = 0.05). Additional analyses were performed to examine the effect of the quality improvement effort in patients with and without percutaneous coronary intervention (PCI) and patients with and without coronary artery bypass graft (CABG) surgery during their current hospitalization. The SAS version 8.0 (SAS Institute Inc., Cary, North Carolina) was used for all statistical analysis.
| Results |
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Quality indicator rates in patients undergoing percutaneous interventions or CABG. Percutaneous coronary intervention or CABG was performed in 200 (40.1%) and 57 (11.4%) of patients during hospitalization, respectively. Rates of discharge indicators in PCI patients were higher than in those not undergoing PCI (Table 5). In contrast, the use of discharge aspirin, beta-blockers, ACE inhibitors, and treatment for elevated cholesterol was lower in patients undergoing CABG. Smoking cessation and dietary counseling were offered to similar proportions of patients in the CABG and no-CABG group (Table 6).
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| Discussion |
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Knowledge of or even implementation of national guidelines (3) meant to alter physician behavior often yields disappointing results (616). The clinical care tools for AMI described in this study attempted to encourage a standardized clinical approach to the management of AMI victims and served as an important reminder as to the goals of care. This "simple," multifaceted approach to improving quality of AMI care, focused on caregivers and patients, supported by the national guidelines, and endorsed by local physicians and opinion leaders, resulted in improved adherence to key quality indicators. By directing the focus on processes of care and tool use rather than focusing solely on the key indicators, we achieved higher utilization of tools than observed in the previous study (2) with resultant improvement in quality of AMI care.
Both approaches (tracking adherence to key indicators vs. an emphasis on tool use) are relevant to effective improvement in adherence to key quality indicators. However, monitoring of tool use acknowledges that the development of a sustained process of care (or system) that is triggered by the admission of a patient may be more effective than relying on a consistent memory of caregivers in rendering evidence-based care. We believe that focusing on improved tool use translates directly to improved indicator rates if there has been broad institutional buy-in and support. Also, it is possible for a clerk or other staff member to track tool use, whereas monitoring of the key indicators themselves requires a clinician with broad knowledge of the indications and contraindications for each measure.
Our study provides several insights that may be useful in future initiatives aimed at quality improvement. First, despite the collaborators' best efforts, some of the tools (particularly the discharge document) were not utilized in all patients. To be able to gain better insights into factors related to resistance for tool use for AMI care, we prospectively tracked perceived barriers to their utilization. We identified multiple barriers during the project and some of our strategies to overcome them (Table 7). Second, our study identified a clinical subgroup that may have greater potential for improvement in care after AMI. Patients undergoing CABG were less likely to receive aspirin, beta-blockers, ACE inhibitors, and cholesterol-lowering agents at discharge (Table 6). Physicians' ambivalence about using beta-blockers, ACE inhibitors, and statins in patients after CABG may stem from the lack of specific randomized trials supporting their use in post-CABG patients. However, because patients with AMI in general benefit from the use of evidence-based medicines, and because data from observational studies support use in post-CABG patients (17,18), their use among ideal patients is generally endorsed by the national guidelines.
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In the era of growing national focus on quality in health care together with the recognition that important gaps exist (616), strategies such as the ACC GAP initiatives may provide a roadmap to improving quality of care across the nation (19). Medicine by memory is not reliable. Focusing as much on the use of a care system, rather than simply on indicators themselves, represents an additional step that will improve performance. Institutions and caregivers should embrace these strategies in caring for patients with AMI as we attempt to realize the target of "Healthy People 2010" (20).
Study limitations. This study was an observational cohort study which used each hospital's previous performance as the control against which improvement was measured. Because there has been a general improvement in quality indicators in recent years, it is not possible for us to determine how much improvement stemmed from GAP versus secular trends. However, in the ACC GAP pilot, we showed that improvement in quality indicators was more substantial in the 10 hospitals that participated in the GAP Project than in "control" hospitals that volunteered to participate but were not chosen (2). Second, we analyzed quality indicator rates in "ideal" patients only. There are many patients with relative contraindications to key therapies who may also benefit from them. Third, because we studied care in just five hospitals in two Michigan communities, the generalizability of our results to other regions or care environments is not possible. Finally, although we believe that this study, as well as the GAP Pilot Project, demonstrates the potential to improve hospital AMI care by embedding key therapeutic targets into the care itself, the sustainability of this improvement after discharge is unproven and needs to be studied.
| APPENDIX |
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| Footnotes |
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| References |
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